Inside sales lead Job at Melroc Group, Webster, NY

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  • Melroc Group
  • Webster, NY

Job Description

*Please note that this is a full time, in-office role. The successful candidate will be able to commute daily to our Webster, NY location*

Purpose of the Position

Buildcorp Direct is the distribution arm of Duraframe Solutions, designed to provide the construction industry with high quality products at unbeatable prices. Our online platform allows us to supply innovative solutions that decrease project expenses, while also increasing job-site efficiency. We offer a diverse inventory centered around steel framing and interior contracting supplies that suit projects of all sizes. Including connectors, anchors, hangers, clips, brackets, sound isolation products, doors, door frames, tools, and various framing solutions.

The Inside Sales Lead - E-Commerce is a key member of the Buildcorp Direct sales team, responsible for driving online sales growth and leading the inside sales and customer support team. This role involves managing incoming and outgoing communication channels, including telephone calls, marketing outreach, and social media engagement, to maximize e-commerce sales. The ideal candidate will demonstrate strong leadership skills, a proactive approach to sales, and a commitment to achieving Buildcorp Direct's strategic objectives. A willingness to learn and push oneself in an industry-leading team is essential for success in this role.

Key Effectiveness Areas/Responsibilities

General Duties

  • Leading and mentoring the inside sales team to achieve sales targets and objectives.
  • Developing and implementing sales strategies to increase online sales.
  • Handling customer inquiries, providing quotes, and offering technical assistance.
  • Engaging with customers via Online Live Chat to enhance their shopping experience.
  • Collaborating with the sales and marketing manager to align sales initiatives with marketing campaigns.
  • Coordinating with other departments, such as scheduling and shipping, to ensure seamless order fulfillment.
  • Analyzing sales data and market trends to identify opportunities for growth.

Other Sales Responsibilities:

  • Actively contribute ideas and solutions for the sales team, including the provision of market intelligence on competitor activities, products, applications, and prices.

Teamwork and Leadership Responsibilities:

  • Be prepared to learn. Call out for additional assistance immediately when a question comes up that you are not highly competent in responding to.
  • Ensure Customer Service team are efficient in the allocation of resources and tasks including backing up each member as required
  • Be a team player. Work with the Buildcorp Team for the good of the whole business.
  • Abide by communication protocol for all Buildcorp Team members.
  • Email & phone calls must be responded to promptly.
  • Manage time in an effective manner, such that all tasks are done in specific time zones each day. Request help if you are becoming overloaded.
  • Confidentiality is paramount. Any breach of trust will be regarded seriously & addressed in an appropriate manner by senior management. Anyone involved in the Buildcorp Team is required to sign a confidentiality agreement.

Qualifications/Selection Criteria

Preferred knowledge:

  • 2-5 years experience in an inside sales role.
  • Know and value the need for fanatical customer service
  • Understanding of basic e-commerce sales processes.
  • Understanding of basic principles for business success.
  • Proficient in Excel spreadsheets
  • Experienced in using Online Quick Books
  • Some knowledge of the construction industry.
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Knowledge of social media.

Preferred skills:

  • Excellent interpersonal skills
  • Excellent listener and proficient in verbal communication and presentation
  • Resilient
  • Sales passion and drive
  • Analytical problem solver and negotiator
  • Attention to detail
  • Effective written communication skills
  • Time and task management
  • Team player and team builder
  • Bi-lingual in Spanish speaking preferred but not required.

Personal Attributes:

  • To be honest and trustworthy.
  • Be respectful.
  • Possess cultural awareness and sensitivity.
  • Be flexible.
  • Demonstrate sound work ethics.
  • Respect the Duraframe/Buildcorp values and uphold the Mission and Vision Statement.

Hiring manager: Amy Kohler, Executive Business Coordinator at Melroc Group. Amy can be reached at amy.kohler@melroc.com

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • Day shift

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Webster, NY 14580 (Preferred)

Ability to Relocate:

  • Webster, NY 14580: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Full time, Immediate start, Relocation, Flexible hours, Shift work,

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